Delete your YellowBus account
Effective date: 23 October 2026 Website: https://yellowbusapp.com Contact: info@yellowbusapp.com
This page explains how to delete your YellowBus account, what is deleted straight away, and what is kept and why. It applies to parents and to bus supervisors who use the YellowBus app.
1. Delete your account in the app
- Open YellowBus and go to My account.
- Tap Delete account.
- Enter your current password, tick the box to confirm that you understand the deletion cannot be undone, and tap Delete account again.
2. Delete your account on the web
If your account has an email address, you can start the deletion on the web. Open the account deletion page, enter your email address, and we will send you a link. Open the link to confirm the deletion. The link works once and expires after a short time.
3. Accounts with a phone number only
If your account uses only a phone number, delete it from the app as described in section 1. You can also contact your school, or write to info@yellowbusapp.com with the subject “Account deletion” and the name of your school. Never send your password.
4. What is deleted straight away
Once you confirm, the deletion takes effect immediately. For a parent, this removes:
- your account, including your name, email address, phone number, password and profile photo;
- your sign-in sessions on every device;
- your links to your children’s schools;
- your notifications;
- your pending requests, such as pickup-point requests.
5. What is kept, and why
- Your child’s school record. The record belongs to the school, which uses it to run its buses. Deleting your account does not remove it. Ask your school if you want it changed or removed.
- Trip and attendance records. The school’s records of trips, boarding and absences are kept for 400 days, because the school needs them to run its service. They no longer show your name or contact details.
- Security logs. Security log entries are kept for up to 400 days so that we can detect and investigate misuse. For that time they hold the IP address and device type used to sign in, and a one-way coded form (a keyed hash) of your email address or phone number, never the address or number itself. Names are never kept in them, and neither are locations.
- Backups. Our backups are kept for up to 35 days, after which the deleted data in them is removed.
6. Supervisors
A supervisor’s account is anonymised rather than fully erased. Your name, phone number, password and devices are removed, and the account can no longer sign in. The trip history that your account created stays with the school for 400 days, and shows the account as “Deleted account”. You cannot delete your account while a trip is in progress, so end the trip first.
7. How long it takes
The deletion takes effect immediately once you confirm it. If your account has an email address, we send you a confirmation email after the deletion is complete.